What Is An Msp Agreement

Your framework agreement should be written in clear words, without too much legalistic jargon. Cutting and pasting examples of online agreements can cause conflicting language issues. A common space that interferes with PSM are defined terms for the points covered in the agreement and in the work to be done. The following are examples of contract language that can be used in a managed service contract. While writing these articles, I sat down with a lawyer to make sure they were the right language for the present and the future. These clauses or their variants must be part of a managed service contract. The contract wording in these clauses is designed to provide your clients with adequate coverage, taking into account situations beyond your MSP`s control, while ensuring the protection of all parties. In the IT channel, the abbreviation “MSA” almost always refers to a managed services contract. An MSA (also known as a managed services contract) is an agreement between a managed service provider (MSP) and a customer.

The contract defines the services that the MSP will provide, the minimum time for a response, the payment structure and the liability protection. This is very different from a service framework contract, which serves as a framework for future agreements or transactions. Think of it almost as a “model” for future business by providing common terms and conditions that extend to all transactions between the two companies. If your contract hasn`t lived up to your offers or business requirements in terms of customer service offerings, contract language, and payment terms, now is the time to update it. The design language included in this article provides MSPs with additional protection and the ability to be proactive when a customer requests changes to the service or billing, while ensuring that their business is protected. A service level agreement (SLA) is a contract that in many ways sets the tone for the relationship between the provider and the customer. The SLA specifies a set of services and delivery parameters that one party has made available to another party. This is especially true if you`re scaling your business from a break/repair model to managed services.